IT Systems Engineer (G-Project)

Key Responsibilities

• Provide advanced administration and Level 2 infrastructure support for global Windows and Linux server environments, including performance management, troubleshooting, and issue resolution.
• Administer, maintain, and optimize Windows and Linux systems to ensure reliability, availability, and performance.
• Administer and maintain Active Directory, DNS, DHCP, Group Policy Objects (GPOs), Domain Controllers, NTP, and Certificate Services to provide secure and reliable identity and access management.
• Maintain system security policies and standards; proactively identify and remediate vulnerabilities; support patch management, security hardening, and compliance initiatives.
• Provide Level 2 infrastructure incident management and troubleshooting, including root-cause analysis, escalation, resolution, and post-incident follow-up.
• Use tools such as SCOM, Zabbix, SCCM, and Ansible Tower to monitor infrastructure performance, respond to alerts, troubleshoot issues, and automate configuration, patching, and deployment activities.
• Maintain and support virtual server environments, virtualization platforms, backup systems, and associated infrastructure to ensure availability and recoverability.
• Engineer, operate, monitor, and optimize cloud infrastructure, including virtual machines, Entra ID Connect, RBAC roles, DNS, and Site Recovery.
• Contribute to Landing Zone design, deployment, and scalability.
• Support the evaluation and development of system and endpoint monitoring capabilities to improve visibility, availability, and proactive issue detection.
• Participate in the planning, implementation, and delivery of enterprise infrastructure projects, upgrades, migrations, and technology improvements.
• Participate in planned weekend maintenance windows to support patching, upgrades, infrastructure changes, and other scheduled activities while minimizing business impact.
• Participate in an on-call rotation and provide after-hours support for critical infrastructure emergencies on an as-needed basis, including special or exceptional circumstances.

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and professional experience.
• 5–7 years of progressive experience in IT infrastructure, systems administration, or server operations.
• At least 3 years of experience supporting large-scale Windows Server and virtualization environments.
• Strong hands-on experience administering Windows Server environments, including Windows Server 2016–2025.
• Experience administering Linux server environments and common Linux distributions.
• Strong knowledge of Microsoft infrastructure technologies, including: Active Directory, Domain Controllers, DNS, DHCP, Group Policy, NTP, Certificate Services.
• Strong understanding of vulnerability remediation, security hardening, patch management, and infrastructure compliance.
• Experience with Level 2 infrastructure incident management, troubleshooting, and root-cause analysis.
• Experience supporting cloud infrastructure, virtual machines, Entra ID Connect, RBAC, DNS, and Site Recovery.
• Understanding of virtualization, backup, disaster recovery, and high-availability concepts.
• Strong analytical, troubleshooting, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively with infrastructure, security, application, and other technical teams.
• Willingness to participate in planned maintenance windows and provide occasional after-hours support when required.