IT Systems Engineer

Job Responsibilities

• Administer Eagle's servers, virtual environments, directory services, and cloud-hosted systems.
• Manage Microsoft 365, including accounts, email, file storage, and collaboration tools.
• Maintain network infrastructure across all locations, including firewalls, switches, wireless, and VPN.
• Provision and manage employee devices, including deployment, patching, and endpoint security.
• Monitor system performance and availability, and resolve issues before they affect operations.
• Maintain and test backups, disaster recovery, and business continuity plans.
• Manage identity and access, including single sign-on, multifactor authentication, and permissions.
• Apply security best practices across systems and respond to threats.
• Serve as Eagle's primary Epicor Prophet 21 administrator, keeping the ERP stable, secure, and available.
• Manage ERP users, roles, and permissions, along with the underlying SQL Server database.
• Plan, test, and apply Prophet 21 updates and version upgrades with Epicor and outside partners.
• Configure ERP modules and workflows to match Eagle's order, inventory, purchasing, and shipping processes.
• Manage Prophet 21 integrations and safeguard data integrity across item, customer, vendor, and pricing records.
• Build reports and dashboards using SQL and Crystal Reports, and administer Phocas and Comparatio.
• Troubleshoot and train Prophet 21 users across sales, purchasing, warehouse, and accounting.
• Serve as the escalation point for complex technical issues and support remote employees across locations.
• Partner with the IT Project Manager on system rollouts and migrations, and coordinate with outside vendors.
• Document systems and procedures, and recommend improvements that support Eagle's growth.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Four to eight years of hands-on experience in systems engineering, infrastructure administration, or a similar role.
• Demonstrated experience supporting multi-site and remote environments.
• Direct experience administering or supporting a distribution ERP, ideally Epicor Prophet 21.
• Technical Skills: Windows Server, Active Directory, and Microsoft 365 administration; Strong SQL against Microsoft SQL Server, including queries, views, and stored procedures; Networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and wireless; Backup, disaster recovery, and business continuity tools; Endpoint management, patching, and security tools; Crystal Reports or a comparable reporting tool, plus BI and analytics platforms; Scripting and automation, such as PowerShell.

Qualifications

• Hands-on Epicor Prophet 21 administration, integration, or upgrade work.
• Phocas, Comparatio, or similar distribution analytics and pricing platforms experience.
• Industrial, distribution, or wholesale environment experience.
• Certifications such as CompTIA Network+, CompTIA Security+, Microsoft MS-102 or MD-102, or Cisco CCNA preferred.

Skills

• Problem-solving: diagnoses methodically and follows through.
• Communication: explains technical topics to non-technical staff.
• Ownership: takes initiative and manages priorities independently.
• Documentation: keeps clear, current records.
• Collaboration: works well with staff and outside vendors.
• Security mindset: treats data protection as an everyday priority.