IT Systems Engineer

Ricardo · Van Buren Township, MI · 2 wk ago

Full-time

About the role

Deliver high-quality IT services that meet or exceed the expectations of our clients and stakeholders, focusing on the provision, administration, and compliance of servers, storage, virtualization technology, and cloud environments. This role is based in Van Buren Township, Michigan, and follows a hybrid work model.

The local team includes an IT Support Technician, with wider System Engineering team members located in the UK, Czechia, and China, ensuring seamless global delivery and problem resolution.

Responsibilities

Must be currently legally authorized to work in the United States without the need for current or future work visa sponsorship.
Maintain high-quality IT services through the provision of server, storage, and cloud technology stacks.
Proactive administration and management of IT infrastructure.
Incident and event management, including resolution of 2nd and 3rd line support tickets.
Change management, vulnerability and patch management, and Privileged Access Management.
Cost analysis and obsolescence planning.
Participate in after-hours upgrades, troubleshooting, and/or on-call availability as required.
Support networking through collaboration with the global network team.
Collaborate with the wider IT team to support project delivery in line with strategic direction and operational requirements.
Apply information security principles to daily working practice and support the mitigation of security vulnerabilities.
Engage with external parties as appropriate to deliver solutions.
Follow relevant standards, company policies, and best practices.
Keep abreast of technology changes and contribute to the IT roadmap.
Creating and maintaining operational documentation.

Requirements

Azure AD, Group Policy, Certificates, PowerShell, ADFS, DNS, DHCP
O365, Exchange 365 / 2019, Azure SSO, AAD Proxy, and Conditional Access
Azure VMs, VMWare vSphere / vCenter, Hyper-V
Windows Server and Desktop OS
Backup / Disaster Recovery / Business Continuity
Amazon Web Services compute and storage
Privileged Access Management
Core networking principles
Basic UNIX/Linux experience (desirable)
Vendor Management
Good understanding of the principles of Information Security and the role of compliance in operational IT.
Experience with the configuration and administration of M365, including Entra, Intune, and Autopilot.

Desirable Qualifications

Experience working in the engineering design and manufacturing sector.
Experience with Dell and Cisco servers, Synology and NetApp storage.
Higher-level qualification in an IT discipline.
Delivery of technical projects according to specification and communication with stakeholders.
Experience working with vendors to deliver IT solutions and services.
Networking knowledge including LAN/WAN, TCP/IP, and related protocols.
Knowledge of Azure Fundamentals.

Benefits

We offer a range of benefits which include support for your physical and mental health. Your remuneration and benefits package will reflect how much you are valued.

Work Life Balance

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. Wellbeing is at the core of our culture, allowing employees to flourish and achieve their full potential.