IT Systems Engineer

About Us

We are Valicy. We make games and the machines they run on. Our mission is to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care.

Seven values guide how we work, forming our FIGHTER mindset:

• Fun: Enjoy the journey together
• Innovative: Consistently pushing new boundaries through creativity
• Growth: Committed to growing personally and professionally
• Humble & Passionate: It’s important to be both
• Teamwork: Built on trust, healthy conflict, commitment, accountability, and results
• Excellence: Pursuing high standards in everything we do
• Relational: Building trust and relationships with customers and teammates

About the Role

We are seeking a hands-on Systems Engineer to support and improve a hybrid IT environment spanning on-premises infrastructure and Azure. This role combines daily systems administration, production troubleshooting, and long-term engineering projects. The ideal candidate is a collaborative, proactive problem-solver who communicates effectively, delivers excellent internal customer service, takes ownership of their systems, and remains calm under pressure. This is a growth-focused opportunity for someone eager to expand their technical skills and responsibilities as the organization scales.

Responsibilities

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Manage file servers, storage, virtualization, and Azure cloud infrastructure, including Hyper-V failover clusters, enterprise storage, and SQL Server environments.
• Maintain hybrid identity infrastructure (Active Directory, Microsoft Entra ID/Intune) and administer the Microsoft 365/Azure ecosystem, including user accounts and access management.
• Support containerized workloads and collaborate with the DevOps team on Azure DevOps infrastructure (repos, pipelines, build agents).
• Manage backups, patching, disaster recovery, and enterprise network infrastructure; monitor systems and proactively resolve issues.
• Provide Tier 2/3 technical support, and plan/implement new systems and solutions as needed across the company.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5-10 years of experience in systems engineering, systems administration, or a combined IT infrastructure role.
• Hands-on experience with Hyper-V and Hyper-V failover clustering.
• Experience with enterprise storage systems (SAN/NAS).
• Experience with Microsoft Azure cloud services.
• Experience with SQL Server databases and server administration.
• Strong knowledge of Active Directory and Microsoft Entra ID/Intune, ideally in a hybrid identity environment.
• Experience with Microsoft admin centers and the broader Microsoft 365/Azure ecosystem.
• Experience with containerization technologies (e.g., Docker, Kubernetes).
• Strong knowledge of Windows Server and Linux server administration.
• Experience with Active Directory, DNS, DHCP, and Intune Policy management.
• Working knowledge of networking fundamentals (TCP/IP, VLANs, routing, firewalls, VPNs).
• Scripting/automation experience (PowerShell, Bash, Python, or similar).
• Experience with enterprise backup systems and disaster recovery solutions.
• Strong troubleshooting skills and ability to work independently under pressure.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications

• Microsoft Certified: Windows Server Hybrid Administrator Associate, Azure Administrator Associate; CompTIA Network+/Linux+/AutoOps+, or similar; Cisco Certified Network Associate or above.
• Experience with Azure DevOps (repos, pipelines, boards).
• Experience with enterprise networking equipment and modern network administration platforms.
• Experience with Infrastructure-as-Code tools (Terraform, Ansible).
• Familiarity with ITIL frameworks and IT service management tools.
• Experience supporting a remote or distributed workforce across multiple time zones.
• Experience in a regulated industry (e.g., gaming, finance, healthcare).
• Prior experience in a small-to-mid-sized IT team wearing multiple hats.

Work Environment & Physical Requirements

• May require occasional after-hours or on-call support for system maintenance or emergencies.
• Some lifting of IT equipment (up to 50 lbs) may be required.

This job description is a guide for accomplishing company objectives and covers primary functions and responsibilities. Other related duties may also be performed.