IT Systems Business Analyst

About the role

The IT Systems Business Analyst (BA) works closely with Business Process Owners (BPO), Subject Matter Experts (SME) and Developers to improve business processes, software functionality, testing, implementation, documentation, and training. The BA leads requirements gathering, analysis and testing, translates business requirements into application requirements, supports SMEs and users with troubleshooting, and facilitates effective communication among departments to deliver end-to-end solutions.

Responsibilities

• Evaluate requirements and processes for areas of improvement and standardization, centered around Farm Operations.
• Lead or work closely with a Project Manager and BPO to define and document project scope, objectives, deliverables, milestones, and action plans.
• Gather and document business requirements for system improvements and enhancements.
• Analyze data for troubleshooting and decision making of system changes.
• Analyze business needs and recommend solutions.
• Participate in solution design and integrations with other systems.
• Comply with Project and Change management policies, procedures, and documentation.
• Facilitate effective communication among departments to deliver end-to-end solutions.
• Develop an understanding of business processes across multiple disciplines.
• Develop test scenarios and cases, and lead User Acceptance Testing (UAT).
• Make system configuration changes to achieve operational outcomes.
• Timely troubleshoot and resolve issues.
• Be a change agent to ensure continuous improvement and evolution of the IT function to support the enterprise transformation.
• Stay up to date with latest initiatives in IT advancements and process change control in reference to modernizing and standardizing.

Qualifications

• Knowledge in SQL querying and of relational databases.
• Functional and configuration experience with at least one ERP application: Sage X3 (a plus), SAP, JD Edwards, Oracle, Peoplesoft.
• Application implementation experience.
• Knowledge and experience with BA standards and tools such as those found in Business Analysis Body of Knowledge (BABOK).
• IIBA Certification (a plus).
• Bilingual – proficient in Spanish is preferred, but not required.
• Familiar with Agile principles.
• Familiar with Project Management principles.
• PM Certification (a plus).
• Leverage Lean manufacturing knowledge and experience (a plus).
• Power BI (a plus).
• Teamwork and leadership skills, proactive attitude, people oriented.
• High level of proficiency with general end user tools – Microsoft Office Suite.
• Competent in Word, Excel, and Outlook, with Visio competency a plus.

Compensation and Benefits

Competitive wages and benefits, including a 401(k) plan with company matching contributions, health savings account, flexible spending account, dependent care, telemedicine/mental health services, health insurance, dental insurance, vision insurance, pet insurance, supplemental insurance (Aflac), growth opportunities, challenging and exciting work environment, Costa Farms scholarship, employee discounts on plants, on-site gym with showers, subsidized on-site cafeteria, a quiet room, and indoor games, and love where you work activities throughout the year.