IT Business Systems Analyst

Ledgent Technology · Santa Clarita, CA · 1 mo ago

On-siteInformation TechnologyFull-time

About the role

We're seeking an experienced IT Business Systems Analyst who can bridge the gap between field operations and enterprise systems-translating real-world workflows into scalable, technology-driven solutions.

Responsibilities

Translate business needs into clear system specifications and solutions
Gather and document functional and technical requirements
Document process flows and system workflows
Support User Acceptance Testing (UAT) and system implementations
Work cross-functionally with operations, finance, and IT teams
Develop and deliver training materials for operational users
Identify inefficiencies and drive system-based solutions that work in real-world environments

Requirements

3+ years of experience as a Business Analyst, Systems Analyst, or IT Business Analyst
Bachelor's degree in Information Technology, Business, or a related field
Direct experience supporting construction, field service, utilities, or similar operational industries
Hands-on experience with at least one of the following: ERP systems (e.g., Sage, Oracle, SAP, NetSuite, etc.), field service management or scheduling platforms, job costing or project-based systems
Strong experience gathering and documenting: Functional requirements, Technical requirements, Process flows and system workflows
Familiarity with process improvement and workflow optimization
Experience working cross-functionally with operations, finance, and IT teams
Experience with change management and user adoption initiatives
Experience with reporting and BI tools (Power BI, Tableau, etc.)
Strong ability to analyze KPIs, operational metrics, and performance data

Qualifications

Deep understanding of construction operations, field execution, or project-based environments
Experience working directly with field teams, superintendents, estimators, or dispatch/scheduling teams
Background in job costing, estimating, or project tracking workflows
Exposure to system integrations and vendor coordination

Skills

Strong experience working with ERP systems (e.g., Sage, Oracle, SAP, NetSuite, etc.)
Experience with field service management or scheduling platforms
Experience with job costing or project-based systems
Experience with change management and user adoption initiatives
Experience developing and delivering training materials for operational users
Experience with reporting and BI tools (Power BI, Tableau, etc.)
Strong ability to analyze KPIs, operational metrics, and performance data

Benefits

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.