IT Systems Administrator/Field Engineer

Key Responsibilities

• Providing on-site technical support to clients and ensuring reliable technology resolutions.
• Installing, configuring, and maintaining hardware and software systems within various environments.
• Building client relationships through the use of active listening and empathetic behavior.
• Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Required Skills

• 3+ years in an IT support role troubleshooting Tier II – Tier III tickets
• Proficient technical skills in the following areas:
• Current experience supporting Microsoft 365 applications
• Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
• Working knowledge of electronic ticketing systems
• Windows and macOS operating systems support
• IT infrastructure knowledge and expertise with respect to:
• Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
• LAN & WAN architecture and troubleshooting
• Windows server management
• Virtualization (Hyper-V or similar)
• Working knowledge and experience with:
• Computer setup and configuration of Mac and PC
• Microsoft 365 administration
• Remote administration concepts and tools
• Disaster recovery and backup technology
• Active Directory, security and distribution groups, and group policy
• Windows-based print servers
• Ability to undergo and pass a background check in accordance with state and federal laws
• Valid drivers’ license and reliable transportation
• Able to lift at least 50 lbs.

Preferred Skills

• Firewall configuration and troubleshooting
• Enterprise Wi-Fi solutions
• Enterprise network switches
• Network configuration: VLAN, QoS, LAG
• Process/task automation solutions in business or other environments
• Microsoft Azure
• Google Workspace administration
• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.

Benefits

• Fantastic company culture
• Great work/life balance
• Competitive salary
• Competitive health benefits
• 3 weeks of PTO & major holidays
• 401k with a match
• Growth opportunities

To find out more information about Enable and our mission, visit our website at https://enableministry.com/