IT System Administrator

Principal Responsibilities

• Administer and manage large physical and virtual Microsoft Windows environment, including file servers, print servers, web servers, Nextgen EHR, Office 365, and other servers.
• Manage Active Directory objects including users, groups, and GPOs.
• Deploy and update Nextgen EHR servers, EDR, Care Sentry, Welligent, Casewatch, and apply latest patches.
• Monitor and troubleshoot system issues.
• Install and manage software for anti-virus, backup, monitoring, and other required Microsoft, Nextgen EHR, or third party applications.
• Manage the helpdesk support service, which includes prioritizing, delegating, fulfilling the support requests, providing directions, and getting outside assistance/resources.
• Lead / supervise a team of Help Desk / EHR Technician personnel.
• Develop, maintain, and follow systems policies, procedures, documentations, and diagrams.
• Maintain, test, and execute plans for disaster recovery and business continuity.
• Support for NextGen EHR/EPM/ICS and related systems.
• Provide consultation and technical guidance to end users and IT Technician.
• Represent the team during meetings, discussions, and projects.
• Ensure that all system changes are documented and communicated to the appropriate users and stakeholders.
• Collaborate in the development and implementation of strategic plans for enhancing and supporting the health system’s IT environment.
• Manage project deliverables and system performance to meet service level agreements.
• Collaborate effectively with IT team members, management, and the user community.
• Communicate updates on the status of incidents, changes, requests, and deliverables.
• Provide day-to-day oversight of the environment, with a focus on continuous service improvement; respond to monitoring alerts and identify areas which could be improved.
• Requires travel from site to site and light lifting.

Requirements

• Associate Degree in related field or equivalent experience as an IT Systems Administrator.
• 3+ years experience in Windows server system administration.
• Advanced knowledge of Windows Server 2012 /2016 , Windows 7, 8, and 10.
• Microsoft certifications (MCSA, MCITP, MCSE) are a strong plus.
• Excellent understanding of storage, network, and hardware technologies.
• Excellent attention to detail and proven strong analytical/trouble shooting skills.
• Excellent communication skills both written and oral, interpersonal, organizational skills, and problem solving ability to work with non-technical end users.
• Experience within a healthcare environment is preferred.
• Knowledge of Office 365 / Microsoft Office Suite (Word, Power Point, Vision, Access, etc) is desired.