IT Support Technician (Part-Time, Contractor)

Key Responsibilities

• Independently analyze, diagnose and resolve complex tasks or problems related to systems and applications.
• If unable to resolve, work with IT team members to resolve issues.
• Work as an integral part of a team and assess skills of others to identify appropriate resources to resolve customer problems/tasks.
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software.
• Assist co-workers with resolution of problems through training, tools and support.
• Liaise with highly technical IT/IS support staff, as well as non-IT/IS customers, and communicate information effectively in all situations.
• Act as primary liaison with customers regarding desktop applications, and/or systems issues.
• Monitor and maintain critical IT systems.

Requirements

• Minimum 2 years experience supporting Windows environment, in a Desktop Support environment.
• Thorough knowledge of desktops and laptops as well as MS operating systems and applications.
• Experience analyzing, managing, expediting and resolving issues with timely customer follow up.
• Analytical, interpersonal, communication, organizational, numerical, and time management skills to meet position objectives.
• Patience and understanding when dealing with difficult customers (both internal and external).
• Proven ability to multitask effectively while maintaining high quality.
• Proven knowledge and expertise in supporting Apple Mac OS and iOS software desirable.
• Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook & MS Teams connected to a large MS Office 365.
• Experience in the use of cloud-based storage solutions such as MS OneDrive.
• Experience in MS Teams, Zoom and other collaboration tools.
• Experience using and managing enterprise systems such as Microsoft active directory and Azure.
• Knowledge of antivirus software within an enterprise environment.
• Knowledge of enterprise networking principles including DHCP, DNS, VLANs, VPN, and NPS.
• Experience managing enterprise backup systems.
• Awareness of the importance of asset management and their role in updating asset inventory details.

Qualifications

• High School diploma required, Bachelor’s degree in related field preferred.

Benefits

• Health benefits offered through the contract Agency.

Pay

$42-$59 per hour.

Schedule

Monday – Friday, 100% onsite.

Duration

6-month contract (with the possibility of extending).