IT Support Technician (Temporary, Part Time)

Position Summary

PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer systems, hardware, and IT infrastructure. Key responsibilities include:

• Install, configure, and troubleshoot hardware, software, networking, peripherals, operating systems issues.
• Support new desktop, laptop, and mobile phone user setup and mobile device management solution, including orienting staff on new equipment.
• Provide on-site critical support at PAL locations to troubleshoot, resolve, and accurately document various technical problems and resolutions (i.e. software, hardware, and company specific applications).
• Administer hardware and software inventory management and administration.
• Assist with IT projects including new IT system implementations and upgrades.
• Coordinate with HR to support IT onboarding and off-boarding tasks for new employees including AD account management and IT equipment set up / provisioning.
• Troubleshoot and coordinate issues with PAL’s Internet Service Provider Vendors and other IT vendors.
• Provide the highest level of technical support to employees locally and remotely.
• Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills.
• Respond promptly and clearly to any tickets submitted in PAL’s IT ticketing system and keep the ticketing information up to date.
• Work closely with PAL management team & PAL’s IT Business Partner to assure seamless communication between computers and network-based systems and peripherals.
• Continuously document IT operations process to assist with maintaining knowledge base.
• Perform other IT related duties as required.

Compensation

The part-time role hourly rate is $25 - $27/hour with a maximum of 28 hours per week. Where the finalist falls in this range will be commensurate with skills and experience.

Benefits

PAL offers a comprehensive benefits package for part-time employees which includes sick time, an employee assistance program, training and more!

Qualifications

• High school degree required; further education or certifications in IT, or related fields preferred.
• Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy Office, System Center Endpoint Protection, VPN, Microsoft Certified Professional certification or other industry Certification preferred.
• Basic network technology knowledge (LAN/WAN and wireless).
• Hardware experience must include desktops, laptops, smartphones, VoIP phones, printers and scanners.
• Able to juggle multiple priorities, change & adapt to organizational needs as they develop.
• Effectively communicate complex technical issues both orally and in writing.
• Experience in software/hardware configuration and deployment, and systems administration.
• Maintain server usage, internet service outages, and IT support ticking queue.
• Solid technical & troubleshooting skills.
• Able to work independently and as a member of a team.
• Strong problem-solving skills and ability to learn quickly.
• Must thrive in a complex, multi-stakeholder environment.
• Able to lift and carry computer components up to 40 lbs. per item.
• Ability to travel across NYC locations, Driver’s license preferred.
• Quickly get up to speed and master new applications and software is critical.
• Demonstrated proficiency with IT rollouts, migrations and upgrades are required.

Additional Information

The Police Athletic League is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected characteristic including, but not limited to, an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.