IT Support Technician – Overnight/Early Hours shift - Remote USA
Supportwave · United States · 3 wk ago
RemoteRemoteInformation TechnologyFull-time
About the role
Provide tier 2 technical support and troubleshoot Windows and end-user issues remotely.
Responsibilities
- Manage service desk tickets to ensure timely resolution and SLA compliance in a help desk environment.
Requirements
- Tier 2 IT Support / Technical Support
- Help Desk / Service Desk Support
- Remote Troubleshooting
- Windows / End-User Support
- Ticketing / SLA Management
Preferred
- Apple macOS
- CompTIA A+
Shift Information
- Overnight/early hours shift from Monday - Friday working 1am - 8am.
- Opportunity to alternate shifts and work 7pm - 2am Monday to Friday.
This role is with a leading IT services business trusted by organizations worldwide, specializing in remote technical support solutions.