IT Support Technician- Networking (Overnight)

What You'll Do

• Support overnight network deployment projects across the U.S.
• Take inbound calls from field technicians after equipment installations
• Validate newly installed network equipment using established procedures
• Verify connectivity for switches, routers, wireless access points, VoIP devices, and other network equipment
• Document work in Jira Service Desk
• Escalate issues to senior engineers when needed
• Help ensure stores are fully operational before opening each morning

What We're Looking For

• Required:
• Experience in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment
• Strong troubleshooting and communication skills
• Able to follow technical procedures and document work accurately
• Comfortable working overnight hours
• Eagerness to learn and grow in a networking career
• Nice to Have (Not Required):
• Basic TCP/IP networking knowledge
• Exposure to switches, routers, wireless networking, or firewalls
• CompTIA Network+, CCNA, Fortinet, or similar certifications
• Experience with Jira or another ticketing system
• Retail technology support experience

Why You'll Love This Role

• Build real-world networking experience
• Learn from experienced network engineers
• Be part of a nationwide network modernization project
• Grow into more advanced networking responsibilities over time
• Night Owl? Even Better. This overnight role supports network deployments while stores are closed.