IT Support Technician – Remote role - Overnight Shift
Supportwave · United States · 3 wk ago
RemoteRemoteInformation TechnologyFull-time
About the role
Manage service desk tickets to meet SLAs, handle Windows end-user issues, and maintain business continuity during off-hours.
Responsibilities
- Provide Tier 2 technical support and remote troubleshooting for end users on the overnight shift
- Work the overnight shift from 7pm - 2am
- Opportunity to alternate shifts and work 1am - 8am CT US hours
Requirements
- Tier 2 IT Support / Technical Support
- Help Desk / Service Desk Support
- Remote Troubleshooting
- Windows / End-User Support
- Ticketing / SLA Management
- Preferred: Apple macOS, CompTIA A+
Benefits
Opportunity to alternate shifts and work 1am - 8am CT US hours.