IT Support Technician - Night Shift

Responsibilities

• Deploy, maintain, troubleshoot, and repair IT assets including desktop computer systems and peripherals, software applications, laptops, printers, tablets, smartphones, etc.
• Provide help desk support to all MS Windows users related to hardware, software, and network connectivity issues; diagnose, test, and repair of hardware and software issues.
• Run diagnosis on infrastructures (servers, network, and database) to identify troubles, and suggest and execute solutions.
• Monitor and execute solutions for the communication issues between MES (Manufacturing Execution System) and equipment.
• Receive and document all user support requests in the designated help desk work order system; maintain communication with end-users and supervisor regarding work order activity; update/close work orders in a timely manner.
• Escalate technical support issues to appropriate technical staffs as needed.
• Provide IT resource support and trainings for the employees.
• Contribute to the maintenance of the IT assets, database, and the help desk work order system.
• Prepare and maintain IT service documentation, statistics, and reports.
• Adhere to the policies and procedures of Hanwha Q CELLS.

Requirements

• An associate’s degree in related field
• Proficiency in Microsoft Office and Windows OSs (from Windows 7 to the latest edition)
• Strong knowledge of IT hardware, software, and network
• Proven track record of providing outstanding customer service
• Able to stand and walk the production area, and lift items up to 50 pounds
• Able to tolerate a fast-paced work environment in areas that are not climate controlled
• Assertive, able to cope with pressure, a team player

Preferred Qualifications

• Experience with an enterprise desktop management system (SCCM or JAMF Casper Suite) and/or experience supporting enterprise systems such as Microsoft Exchange, Active Directory, Cisco telephony, and VMware
• Experience with hardware troubleshooting; simple repairs; web/desktop publishing; smartphones; network printing; viruses/spyware; wireless; IP; and telephony systems, all beneficial
• Certification in A+, Network+
• Microsoft Desktop Support
• Demonstrated excellent verbal and written communication skills
• Able to work night shifts