IT Help Desk Specialist - Night Shift

Are you looking to turn your knack for problem-solving and passion for tech into a rewarding career path? If you have a solid foundation in customer service and a drive to learn, we'd love to have you join our team in Madison as an entry-level IT Help Desk Specialist (Level I). This role offers hands-on, real-world experience with essential IT concepts, systems, and troubleshooting practices.

About the role

This is a contract position located in East Madison, off Femrite Drive. The support center operates 24/7/365, including holidays, and you may be asked to shift work hours or work overtime to ensure adequate coverage.

Schedule

Saturday – Wednesday, 12:00 AM – 8:30 AM (on-site).

Pay

$17.50 – $18.00 per hour.

Responsibilities

• Provide support to end users on a variety of IT issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Utilize knowledge of commonly used concepts, practices, and procedures within IT support.

Requirements

• 6 months of customer service experience (preferred).
• 6 months of basic IT troubleshooting experience (preferred).
• 6 months of call center experience (preferred).
• Previous IT support desk or call center experience is a plus.
• High school diploma or equivalent.

Benefits

• Comprehensive benefits package, including medical, prescription, dental, and vision coverage.
• AD&D and life insurance offerings.
• Short-term disability.
• 401K plan (all benefits based on eligibility).