IT Support Technician I

About the role

The United States District Court, District of Arizona seeks an IT Support Technician I position, based in the Tucson Office. This role is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The incumbent provides end-user support, technical assistance, and routine systems maintenance for court unit staff.

Responsibilities

• Provide information, assistance, and customer support to court staff via the IT helpdesk.
• Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.
• Aid users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.
• Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals.
• Install, configure, and test new software applications.
• Perform routine troubleshooting, repair, and configuration of hardware and software.
• Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms.
• Provide end-user training as needed.
• Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations.
• Provide input and recommendations regarding IT-related projects and improvements.
• Assist with office and chambers moves including disconnecting, transporting, and reconnecting equipment.
• Travel to divisional offices and other locations as required to provide technical support.
• Perform other automation-related duties as assigned.

Requirements

• High school graduate or equivalent.
• One year of specialized experience.
• Strong experience delivering high quality end user and automation support to a large user population in a fast-paced, technically diverse environment.
• Solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment.
• Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices).
• Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware.
• Experience supporting audio/visual technologies.
• Strong customer service and interpersonal communication skills.
• The ability to work cooperatively with clients, team members, and managers.
• The ability to manage multiple priorities in a fast-paced environment.
• The ability to see assigned projects through to completion.
• Experience in a federal court environment and/or experience with specialized applications used by the federal courts.
• A bachelor’s degree is preferred.

Qualifications

• Progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.

Skills

• Strong experience delivering high quality end user and automation support to a large user population in a fast-paced, technically diverse environment.
• Solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment.
• Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices).
• Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware.
• Experience supporting audio/visual technologies.
• Strong customer service and interpersonal communication skills.
• The ability to work cooperatively with clients, team members, and managers.
• The ability to manage multiple priorities in a fast-paced environment.
• The ability to see assigned projects through to completion.
• Experience in a federal court environment and/or experience with specialized applications used by the federal courts.

Benefits

• Standard federal benefits, such as paid vacation and sick leave, 11 paid holidays, and retirement benefits to include a defined benefit program (4.4% of gross pay; 4.9% of gross pay for LEO-Law Enforcement Officers) and a 401(k) styled program known as the Thrift Savings Plan (TSP), which provides an immediate government match of up to 5%.
• Optional benefits include health and life insurance, dental and vision insurance, and a Flexible Benefits Program offering medical and dependent care reimbursement.

Pay

Salary range is $44,175 - $54,210 annually.

Schedule

Full-time, 40 hours per week.