IT Support Technician I

About the role

Responsible for technical support to users. Identifies and resolves hardware, software and operator problems, makes minor repairs or calls vendors to supply the products and/or service necessary to support the user. Installs new PCs with necessary software for the users or upgrades existing computers and/or software. Provides ongoing support to the user community both onsite and remote i.e., troubleshooting hardware and software problems. Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced. Works in conjunction with other areas to diagnose and resolve issues. Handles set-up and disconnect of IT equipment for intra-office moves. Provides basic systems training to new users. Ensures confidentiality and data integrity at all times while working on systems. Has a working knowledge of CCTV systems and implementation. Has a working knowledge of telephone systems and troubleshooting. Performs additional duties and responsibilities as assigned.

Responsibilities

• Identify and resolve hardware, software, and operator problems
• Make minor repairs or call vendors for service and repair support
• Install new PCs with necessary software or upgrade existing computers/software
• Provide ongoing onsite and remote troubleshooting support to users
• Interact with vendors to track equipment service status
• Participate in rotational 24x7 help-desk support
• Diagnose and resolve issues in conjunction with other areas
• Set up and disconnect IT equipment for intra-office moves
• Provide basic systems training to new users
• Maintain confidentiality and data integrity on all systems
• Apply working knowledge of CCTV systems and telephone systems
• Perform additional duties as assigned

Qualifications

• Associate degree with additional certifications OR BS degree in Information Technology
• 2-3 years of PC experience
• Ability to apply a variety of procedures, policies, and/or precedents in combination
• Analytic ability and inductive thinking required for multiple, technical activities
• Ability to lift, carry, and move computer equipment (monitors, printers, CPUs, etc.) on a daily basis
• Ability to walk, reach, bend, and crawl into tight spaces

Physical Requirements

• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen, and speak clearly on telephone