IT Support Technician I

Riot Platforms, Inc. · Austin, TX · Today

Information TechnologyFull-time

About the role

The IT Support Technician I is an entry-level technical support role responsible for frontline incident response, break/fix support, routine administrative support tasks, and hands-on participation in IT projects across assigned facilities. This position is designed to develop quickly into a fully independent support role through structured exposure to end-user support, technical systems, project work, and cross-site operational responsibilities.

Responsibilities

Resolve frontline incidents, service requests, break/fix issues, and routine end-user technology needs across assigned facilities.
Support hardware, software, endpoint, account-access, mobile-device, printing, conferencing, workstation, and device-setup needs for standard, operational, remote, executive, and VIP users.
Diagnose routine to moderately complex technical issues using established procedures, knowledge resources, documentation, and team guidance.
Document troubleshooting steps, user communications, actions taken, resolutions, and escalations accurately in the ticketing system.
Perform routine administrative tasks, device provisioning, software installation, equipment swaps, asset tracking, inventory updates, and other support activities in accordance with approved procedures.
Participate in IT projects, deployments, upgrades, refreshes, office moves, inventory efforts, device staging, and site-support initiatives.
Collaborate with Level 2 technicians and IT support leads to deliver cross-site support, identify recurring issues, improve documentation, and strengthen support processes.
Develop technical independence by applying coaching, building system knowledge, and demonstrating increasing ownership and reliability.

Requirements

High school diploma or GED required; associate's degree in Information Technology or a related field is preferred. Zero to two years of IT support, technical support, service desk, field support, or related hands-on technology experience. Basic working knowledge of end-user devices, operating systems, productivity software, mobile devices, and common support practices. Demonstrated interest in technology, troubleshooting, and customer support. Strong communication, customer-service, organization, and documentation skills. Willingness and ability to learn quickly, accept coaching, and grow into a fully independent support role. Ability to perform routine administrative actions within support-governed systems in accordance with documented procedures and role-based permissions. Ability to support executive and VIP users with professionalism, discretion, and strong service orientation. Ability to travel between facilities and provide on-site support as needed.

Qualifications

Competitive Salary: Base range (commensurate with experience) + bonus
Long-Term Growth: Eligible to participate in Riot’s equity incentive programs and share in the success you help build.
401(k) Retirement Plan: Includes a generous company match.
Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

Skills

Adaptability, customer-focus, coachability, and capability to grow rapidly into broader technical independence.