IT Support Technician I

About the role

This is a launchpad role. You'll start with foundational IT work, but from day one you'll have a front-row seat to enterprise Microsoft 365, Intune, Entra ID, and engineering software environments — and a manager whose job is to help you grow into the next level.

Responsibilities

• Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system, Teams, email, and walk-ups
• Triage, resolve, and document Tier 1 issues: account access, password resets, MFA/Authenticator issues, printer setup, peripheral troubleshooting, basic Microsoft 365 questions
• Assist with new-hire onboarding and offboarding: laptop imaging, account creation, license assignment, hardware handoff, and desk setup
• Support hardware lifecycle tasks — receiving, inventorying, and preparing Lenovo laptops and other IT equipment
• Escalate more complex issues to senior technicians and engineers with clear, well-documented notes
• Keep our knowledge base and end-user guides current as you learn
• There is the possibility for a compensated on-call rotation with this position to support our industrial

Requirements

• High school diploma or equivalent
• 1+ years of work experience
• A genuine interest in technology and a desire to build a career in Information Technology
• Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner
• A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills
• Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel)
• Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments
• Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members
• Comfortable working collaboratively in a team environment while also completing assigned tasks independently
• Ability to work on-site in Boulder and Broomfield Colorado, and occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies
• Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds)

Qualifications

• 2+ years previous Help Desk, desktop support, retail technology, or customer service experience
• Exposure to macOS in a business or educational environment
• Familiarity with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), Active Directory, or endpoint management tools
• Experience using an IT ticketing system such as NinjaOne, ServiceNow, Freshservice, Jira, or similar platforms
• CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical certification (completed or in progress)
• Exposure to basic scripting (PowerShell, Bash, or similar) with an interest in expanding technical skills

Pay

The anticipated starting pay range for this position is $21.50 - $23.00 per hour and may be more or less depending upon skills, experience, and education.

Benefits

• For you: 100% paid premiums across all medical, dental, vision, telemedicine, short-term disability, long-term disability, and basic life insurance plans; $1,800 in annual employer HSA contributions (health savings account)
• For your family: 100% paid premiums across all medical, dental, vision, and telemedicine plans; 12 weeks of paid parental leave
• For your future: 401k with up to 5% matching contributions which vest 100% on day one; eligibility for incentive stock options