IT Support Technician I

About the role

The IT Support Technician I role is to ensure proper IT operations so that end users can accomplish business tasks, this includes receiving, prioritizing, documenting, and actively resolving end user requests for assistance as well as installation, configuration, and oversight of the personal computer environment.

Responsibilities

• Serve as the first point of contact providing technical assistance over the phone or email, while maintaining a professional, courteous, and flexible customer service attitude.
• Monitor the ServiceNow ticketing queue and answer incoming Help Desk calls.
• Escalate problems, as needed, to the level II technicians.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to final resolution.
• Research to understand, explain, and resolve technology issues.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform fixes and maintenance at the desktop level; including installing and upgrading software, installing, and upgrading of computer hardware and peripherals, ensuring backup, antivirus and updates are functioning and configuring systems and applications when required.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Perform post-resolution follow-ups to ensure that the customer's needs are met.
• Develop knowledge base articles.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
• Absorb and apply new technologies and processes.
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