IT Support Technician I

Responsibilities

• Provide first-level support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
• Troubleshoot hardware, software, network, wireless, and remote-access issues, escalating when appropriate.
• Maintain accurate ticket documentation and communicate updates clearly and professionally.
• Deliver polished support for colleagues, leadership, VIPs, and guests.
• Support endpoint deployment and maintenance, including imaging, device setup, encryption, patching, and asset tracking.
• Assist with onboarding and offboarding activities in coordination with HR and leadership teams.
• Monitor and support operational technologies including conferencing systems, A/V, printers, POS/payment systems, digital signage, and guest technology platforms.
• Follow company security and compliance standards, including proper handling of confidential information and reporting security concerns.
• Cook with vendors and centralized IT teams to support infrastructure, cloud services, and enterprise applications.
• Contribute to process improvements, documentation, and ongoing knowledge sharing.
• Demonstrate working familiarity with cloud-delivered services the property consumes, including identity, multi-factor authentication, conditional access, productivity, collaboration, and storage platforms.

Qualifications

• A High School Diploma or equivalent required.
• 2-4 years of IT support, help desk, or related technical support experience.
• Experience supporting desktops, mobile devices, and workplace technology in a fast-paced environment.
• Basic understanding of networking, endpoint management, and cloud-based collaboration tools.
• Strong troubleshooting, organization, and customer service skills.
• Excellent written and verbal communication skills with the ability to interact professionally with all levels of the organization.
• Ability to manage multiple priorities while maintaining attention to detail and professionalism.
• Commitment to continuous learning and staying current with evolving technology trends.