IT Support Technician I
GameStop · Grapevine, TX · 3 mo ago
On-siteInformation TechnologyFull-time
Roles And Responsibilities
- Communicate directly with internal customers via phone, chat and email
- Identify and diagnose issues and problems
- Perform daily management, monitoring and administration of ticket queues
- Monitor tickets from start to resolution
- Execute access provisioning and deprovisioning processes
- Collaborate with team members across our IT Department
Required Skills And Experience
- Excellent customer service skills
- 2 years of relevant IT Support experience
- ITSM tool experience for ticket tracking and knowledge management
- Be willing to learn and career growth focused
Preferred Skills And Experience
- Experience in a call center or IT Help Desk
- Experience in retail
- Experience with executive support