IT Support Technician I

Primary Duties

• Provide first-level technical support to end-users via phone, email, or in person.
• Troubleshoot and resolve hardware, software, printer, audio/visual, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Aid with user account management, including password resets and access permissions.
• Perform routine maintenance tasks such as system updates, backups, and antivirus scans.
• Document support activities, solutions, and procedures for future reference.
• Collaborate with other IT team members to ensure smooth operations of IT systems.
• Participate in IT projects and initiatives as assigned.
• Participate in an on-call rotation to respond to user issues outside of regular hours.

Job Requirements

• Education and Experience: Requires a High School Diploma or equivalent. Associate or Technical degree in Computer Science, Digital Programs, or a related field preferred.
• Knowledge, Skills, and Abilities: Advanced proficiency in all MS Office programs. Strong technical troubleshooting and basic programming skills. Analytical and problem-solving abilities. Excellent written and verbal communication skills. Ability to work independently and collaboratively. High attention to detail and strong organizational skills. Demonstrated ability to manage multiple tasks effectively. 1 year of experience in a service-oriented call center preferred.
• Certifications: Certifications in Python, JavaScript, or C++ are a plus.

Essential Mental and Physical Functions

• The role requires the ability to think critically, communicate clearly, and resolve technical issues efficiently.
• The technician must be able to manage multiple priorities and maintain a high level of customer service.

Physical Requirements

• Frequent exposure to manufacturing facilities with seasonal hot and cold temperatures, dust, and some chemical fume exposure.
• Ability to sit comfortably for prolonged periods of time.
• Occasional travel to customer sites or project locations may be required.

Work Environment

• Work is primarily performed in a climate-controlled office setting.
• Occasional work in manufacturing environments may be necessary.
• Standard office equipment and tools are used regularly.