IT SUPPORT TECHNICIAN I

Responsibilities

• Respond to and resolve incidents and requests for assistance with computer systems, and provide a superior customer support experience for all users.
• Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications.
• Maintain documentation for each incident and request, and escalate complex problems to the next level of support per documented procedures.
• Follow organizational standards for devices and software as approved and directed by leadership.
• Report any non-standard installations of software or hardware to leadership.
• Work with networking and systems administration staff, as required, to provide proper end-user related network, servers, and applications/systems.
• Contribute to maintaining hardware and software license inventory records.
• Aids in site walk-through and audits to ensure accurate equipment and compliance.
• Aid fellow IT Support Technicians to improve teamwork, knowledge, and customer service.
• Take appropriate direction from supervisor, manager, and senior leadership.

Requirements

• High School Diploma/GED
• Minimum of two (2) years' experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals.
• Minimum of two (2) years' experience supporting Microsoft Windows 10 and Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and OneDrive.
• Minimum of two (2) years' experience supporting networking technologies, including LAN, Wi-Fi, and VPN.
• Minimum of two (2) years' experience working with Active Directory, SCCM, ticket management software such as ServiceNow, and video communication software such as Zoom.
• Minimum of two (2) years' experience of customer service.

Qualifications

• One (1) year of experience in a healthcare IT position.
• One (1) year of experience supporting Apple Mac desktops, laptops, iPads, and iPhones.

Skills

• Customer service skills
• Technical troubleshooting and problem-solving
• Networking and systems administration
• Active Directory and SCCM experience
• Microsoft Windows 10 and Office 365 proficiency
• Apple Mac support experience

Benefits

Moffitt Cancer Center offers a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs

Pay

The salary range for this position is $25.68 - $39.16 per hour. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

Schedule

The schedule for this position is typically full-time, but may vary based on departmental needs.