IT Support Technician I

*This position is 100% on site*

About the role

The IT Support Technician I serves as the first point of contact for employees requiring technical assistance. This role focuses on end-user support, computer deployments, troubleshooting common technology issues, and maintaining IT equipment. The position supports office, warehouse, production, and farm operations while learning Kreher Family Farms’ technical environment and business systems.

Responsibilities

• End User Support
  • Respond to helpdesk tickets, phone calls, emails, and walk-up support requests.
  • Troubleshoot Windows desktop and laptop issues.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
  • Assist users with password resets and account access issues.
  • Configure email and mobile devices.
  • Provide printer, scanner, and peripheral support.
• Equipment Deployment
  • Set up and deploy desktops, laptops, tablets, mobile phones, printers, and other IT equipment.
  • Install standard software packages and apply basic configuration settings.
  • Configure user workstations, docking stations, monitors, and peripherals.
  • Assist with equipment moves, replacements, and workstation cleanups.
• Documentation and Inventory
  • Maintain accurate helpdesk ticket records and troubleshooting notes.
  • Document common support procedures and repeatable fixes.
  • Update IT asset inventory and equipment assignment records.
  • Record hardware changes, software installs, and device replacements.
• Basic Infrastructure Support
  • Troubleshoot basic workstation network connectivity issues.
  • Identify and properly escalate server, network, application, and security issues.
  • Assist senior IT staff with maintenance activities, technology rollouts, and facility support.

Requirements