IT Support Technician I

About the role

Promotes and provides excellent guest service experiences to both internal and external guests.

Responsibilities

• Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies (troubleshooting, password resets, minor desktop, printing or phone issues).
• Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.
• Installs, configures and supports server and client workstations.
• Trains users on software and hardware.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Requirements

• HS Diploma or equivalent required.
• Associate's Degree in Computer Science or related major preferred.
• Experience and/or training in technical support required.
• Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
• Ability to perform the GILA WAY: Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonal and communication skills, both written and oral.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Pay

$22.00 per hour

Other

MVR required at the time of application.

Suitability standards apply; applicants with felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible.

Hiring Preference: Given in this order; first, to a qualified Gila River Indian Community Member; other Native Americans; spouse or adult child of a Gila River Member; other qualified candidate.