IT Support Technician – Desktop & Classroom Technology

About the role

Build a strong foundation in IT while supporting faculty, staff, and students in a collaborative technology environment. This role focuses on frontline technical support, workstation deployment, classroom and audiovisual technology, and day-to-day endpoint support while working alongside experienced IT professionals.

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Responsibilities

• Provide frontline technical support in person, remotely, and through a service request process
• Troubleshoot Windows and macOS computers, software, user accounts, printers, peripherals, and connectivity issues
• Set up workstations, replace equipment, assist with employee onboarding/offboarding, and support office moves
• Support classroom, conference room, and audiovisual technologies including displays, projectors, microphones, cameras, speakers, and conferencing systems
• Perform routine equipment checks to help ensure classrooms and meeting spaces are ready for use
• Assist with computer deployment, approved software installation, peripheral configuration, device enrollment, and operating system updates
• Help maintain technology inventory, standardized workstation configurations, and documentation
• Escalate complex technical issues to senior IT staff when appropriate

Requirements

• High school diploma or equivalent
• Demonstrated knowledge or experience supporting computers, technology, or end users
• Basic knowledge of computer hardware, software, operating systems, and peripherals
• Ability to troubleshoot common computer and technology problems
• Familiarity with Windows environments
• Strong customer service, communication, and interpersonal skills
• Ability to learn new technologies and follow established technical procedures

Qualifications

• Associate degree or technical certification in Information Technology, Computer Science, Information Systems, or a related field
• Familiarity with one or more of the following: Windows 10/11, macOS, Microsoft 365, basic networking concepts, Active Directory, Microsoft Intune, Jamf, mobile devices, classroom or audiovisual technology, Microsoft Teams, Zoom, or similar conferencing technologies