IT Support Technician Consultant

Daley And Associates is seeking an experienced L2 IT Support Technician to join a professional services company’s IT team on a contract basis. This role provides hands-on technical support to internal users, troubleshoots hardware and software issues, and ensures smooth day-to-day technology operations. Ideal candidates have strong customer service skills and thrive in a fast-paced office environment supporting both end users and core IT infrastructure.

About the role

This is a 6-month consulting engagement with a pay rate range of $40–$50 per hour.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees via phone, email, remote support, and in person.
• Troubleshoot and resolve issues related to Windows workstations, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain desktop hardware and software.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Create, modify, and disable user accounts within Active Directory and Microsoft 365.
• Assist with onboarding and offboarding employees, including workstation setup, equipment deployment, and account provisioning.
• Diagnose and resolve issues related to network connectivity, VPN access, Wi-Fi, printers, and shared resources.
• Document incidents, resolutions, and troubleshooting steps within the organization’s ticketing system.
• Escalate complex technical issues to senior IT team members while maintaining ownership through resolution.
• Assist with hardware refreshes, software deployments, and other IT initiatives as needed.
• Maintain an accurate inventory of IT assets and equipment.

Requirements

• 2+ years of experience in an IT Support, Help Desk, Desktop Support, or Technical Support role.
• Strong experience supporting Windows 10/11 environments.
• Hands-on experience with Microsoft 365 and Active Directory administration.
• Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Experience using IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple requests and work independently in a professional office environment.

Preferred Qualifications

• Experience with Microsoft Intune, SCCM, or Autopilot.
• Familiarity with Azure AD (Microsoft Entra ID).
• Basic PowerShell knowledge.
• CompTIA A+, Network+, or other relevant certifications.