IT Support Technician

About the role

The Information Technology Support Technician II performs intermediate to advanced technical duties related to computer hardware and software customer support in the Emergency Communications Center of the Sheriff’s Office.

Responsibilities

• Supports the operation of the Emergency Communications Center's computer aided dispatch, RMS and MDT technical/computerized systems
• Performs the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices
• Performs general problem solving and assistance on diverse software applications and hardware systems for Sheriff’s Office users
• Provides individual and/or group instruction and training on new or updated technologies
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions
• Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or updates; Participates in research and development initiatives and aids in the implementation of new technologies
• Performs technical support by performing deskside support to users with common hardware and software problems, which includes troubleshooting, testing, or resolving issues
• Maintains computerized inventory of Information Technology equipment and specialized services for users
• Supports efforts in the administration of system configurations, including, but not limited to system code tables and related system functions, System security authorization and assignment, System workflow management, monitoring and management of system audit logging
• Maintains supporting system software, including mapping sub-system database
• Supports establishment of formalized policies and procedures

Requirements

A combination of education and experience equivalent to an Associate degree in Computer Technology or related field and one (1) year of prior experience with providing workstation support. Certifications such as CompTIA A+, CompTIA Network+, and HDI Support Center Specialist preferred.

Qualifications

Selected candidate will be required to pass a polygraph examination, full background investigation and pre-employment drug and alcohol screening. Position requires periodic on-call duty status and may be subject to call back or hold over in urgent or emergency situations.

Benefits

Please click here for our full-time benefits. Note: All employees are required to have direct deposit of their bi-weekly paychecks into one or more financial institution(s) of their choice. Information must be presented at time of hire. Proper Identification must be shown at time of hire in order to complete the necessary paperwork for compliance with the Immigration Control and Reform Act of 1986.

Prior Applications

Note: If you have previously applied with the Stafford County Sheriff's Office, please answer the corresponding question.

Contact Information

• What is your highest level of education?
• Number of years of IT related work experience?
• List All IT Related Certifications You Currently Possess?
• How did you hear about this position?
• Are you a US Citizen or lawful permanent resident of the US eligible for naturalization (VCIN requirement)?