IT Support Technician

About the role

We’re seeking a passionate and dedicated IT Support Technician who brings enthusiasm and a customer-centric focus to the table. In this role, you will support all computer-related functions at Toyota Material Handling North America. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project.

Responsibilities

• Provide excellent customer service through interactions with customers via telephone, e-mail, etc., providing technical support and problems solving abilities on a variety of technical and non-technical issues
• Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
• Configuration and deployment of client equipment to perform business required functions such as file sharing, printing, email and internet usage
• Have solid understanding client OS and application operations related to company services and deployment of such items
• Active Directory functions such as group creation and modification, user creation and modification and various permission related items
• Establish and maintain user accounts and passwords in accordance with company information security guidelines
• Manage enterprise software inventory system to track and distribute company approved software programs and updates
• Review and recommend modifications to helpdesk procedures with IT Managers
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Provide excellent case note documentation and ability to create numerous Knowledge Base articles
• Abide by company Core Values and behave professionally, courteously, and respectfully in all situations

Requirements

• Bachelor’s degree OR equivalent of experience in an IT related environment
• Experience in the installation, configuration, use and troubleshooting of mobile and desktop devices
• Typically 3 to 5 years of Corporate IT Desktop Support work experience
• Must be able to demonstrate well-developed and proven organizational, problem solving, analytical, and time management skills
• Demonstrable project management, data analysis, customer services, and support skills
• ITIL Foundations Certification or ITSM/ITIL experience

Qualifications

• Self-motivated, detail-oriented and organized
• Excellent communication, both oral and written, interpersonal, organization and presentation skills
• Ability to work both independently and with a group efficiently to meet deadlines

Skills

• Strong organizational and problem-solving skills
• Excellent customer service and support skills
• Proficiency in ITIL or ITSM/ITIL concepts

Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Pay

$45,290 min - $65,358 per year

Schedule

In-person role located at our Greene, NY office