IT Support Technician

Job Summary

Provides technical support to end-users for PC, server, hardware, or software applications.

Essential Duties And Responsibilities

• Interact with supplier/service provider ensure tasks are completed.
• Monitor asset inventory.
• Verify backup, daily check list, account maintenance.
• Administer tape rotation - back up tapes.
• Serve as the point of technical escalation.
• Perform periodic license audits.
• Create and configure ghost images for site hardware.
• Create and Image MES and SAP RF Scanners.
• Maintain and troubleshoot site PBX.
• Provide on call support.
• Identify and purchase hardware using the CER Process.
• Administer network hardware (enabling and disabling ports).
• Administer file services, Print Services and Terminal Servers.
• Document new processes.
• Provide support to wireless devices (i.e. - Blackberry).
• Follow all procedures around the ISS security policy.
• Provide end user training & technical assistance.
• Aid Administrators in rotational duties for the following (but not limited to) administration competencies: Network Administration (equipment maintenance, backups, daily checklists); Systems Administration (account maintenance, backups/restores, server maintenance); Business Systems Administration (documentation, process flows, CMRs, troubleshooting); Database Administration (daily checklists, backups, troubleshooting).
• Load and verify correct operation of software packages.
• Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
• Simulate or recreate user problems to resolve operating difficulties.
• Maintain inventory of computer parts and lo of all repairs/service performed.
• Provide training and technical assistance to users.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement.
• Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• May perform other duties and responsibilities as assigned.

Job Qualifications

• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.