IT Support Technician

Key Responsibilities

• Deliver Tier 1–3 technical support to VulcanForms employees, resolving hardware, software, network, and endpoint issues while ensuring a high-quality end-user experience.
• Manage the complete lifecycle of IT assets, including procurement, inventory management, deployment, maintenance, recovery, and secure disposal.
• Provision, configure, deploy, and support employee workstations, laptops, mobile devices, and associated peripherals to enable new hires and ongoing business operations.
• Diagnose and resolve hardware, software, operating system, and connectivity issues through both in-person and remote support.
• Install, configure, and maintain desktop, label, and multifunction printing solutions to ensure reliable day-to-day operations.
• Troubleshoot wired and wireless network connectivity issues, including device configuration, VLAN assignments, and endpoint connectivity.
• Configure and support network-connected production equipment and specialized manufacturing devices, partnering with engineering and infrastructure teams to ensure secure, reliable integration.
• Partner with IT engineering and cross-functional teams to identify recurring issues, improve support workflows, and implement scalable solutions that enhance operational efficiency.
• Support and maintain conference room, audio/visual, and video conferencing technologies across VulcanForms locations, ensuring a seamless collaboration experience.
• Provide AV support for company meetings and events, including occasional after-hours support for critical business activities.
• Create and maintain clear technical documentation, knowledge base articles, and user guides, translating complex technical concepts into practical, easy-to-follow instructions.

Qualifications

• A high school diploma, GED, or equivalent combination of education and experience.
• One or more years of experience supporting end-user technology in an enterprise environment, including deployment, configuration, troubleshooting, and repair of computer hardware, software, printers, and peripheral devices, plus audio/visual and video conferencing technologies.
• Working knowledge of IP networking concepts, including device connectivity, TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Experience supporting Microsoft technologies, including Windows operating systems and Microsoft 365.
• Strong customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications

• Experience supporting macOS, Linux, and Apple iOS environments.
• Industry certifications such as CompTIA A+, Network+, Microsoft Certified credentials, or equivalent.
• Experience supporting mission-critical systems in fast-paced, dynamic environments where timely issue resolution is essential.