IT Support Technician
Robert Half · Albuquerque, NM · 4 days ago
On-siteInformation TechnologyTemporary
Responsibilities
- Manage the full lifecycle of support requests by logging issues, setting priority levels, documenting actions taken, and closing tickets once service is restored.
- Provide front-line assistance for Windows 10 and Windows 11, Microsoft 365 applications, Outlook, web browsers, printers, and other commonly used workplace technology.
- Diagnose and resolve routine problems affecting desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.
- Handle user account tasks such as password resets, basic access support, Active Directory updates, and employee onboarding or separation activities.
- Install approved applications, address standard software errors, and prepare workstations and devices for end-user deployment.
- Support basic wired and wireless connectivity troubleshooting, including VPN access, IP-related issues, and mapped drive or shared resource problems.
- Assess incoming incidents to determine urgency and business impact, resolve Tier 1 issues whenever possible, and route more advanced cases to higher support tiers with complete notes.
- Maintain IT inventory, organize the support workspace, and contribute to knowledge base content and technical documentation for recurring issue
Requirements
- High school diploma or equivalent required.
- At least 1 year of help desk or IT support experience.
- Working knowledge of Microsoft Windows environments, including Windows 10 and Windows 11.
- Familiarity with Microsoft 365, Outlook, and common end-user support practices.
- Basic understanding of computer hardware, network printers, and general troubleshooting methods.
- Experience supporting Active Directory account administration, including user and computer management, is preferred.
- Ability to communicate technical information clearly to non-technical users while providing timely follow-up and strong customer service.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Pay
Not specified.
Schedule
Not specified.