IT Support Technician

About the role

The IT Department at State Technical College of Missouri is seeking a skilled and motivated IT Support Technician to join their team. This position will assist in maintaining the campus server environment, both on-premises and in the cloud.

Responsibilities

• Assist in actively maintaining the campus server environment
• Help lead the charge on existing and upcoming projects supported by IT
• Perform routine maintenance and repair on physical server and cloud-based environment
• Help maintain documentation for all campus servers
• Configure and maintain virtual machines and provide necessary security updates to support critical systems
• Install and configure computer software, including but not limited to, operating systems and applications such as Windows server
• Provide technical support for classrooms, conference rooms, offices, labs, and any other spaces on the College campus
• Provide end-user hardware/software support and training
• Cookordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments
• Document changes with proper documentation within campus IT ticketing system
• Provide IT support at occasional evening and weekend high-profile events and meetings

Requirements

• Minimum of 5 years of work experience relevant to the position
• Experience working with and troubleshooting servers and virtual servers
• Experience with using various programs and server management tools, scripts, and batch files
• Excellent interpersonal skills with a focus on customer service
• Ability to work collaboratively in a team environment with all levels of management and on independent projects
• Able to use creative and out-of-the-box thinking as well as standard industry methods for providing technical support
• Ability to operate test equipment, lift heavy loads up to 50 lbs, and drive a motor vehicle

Qualifications

• Previous experience working in technology support in education or higher education is preferred
• Strong networking fundamentals
• Experience in scripting and PowerShell commands

Skills

• Technical support skills
• Problem-solving abilities
• Customer service orientation

Benefits

State Technical College of Missouri offers a competitive salary starting at $50,000, along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Contact

To apply, please visit our website at statetechmo.edu/ and click on the Human Resources link. Applications can also be submitted through the provided link.