IT Support Technician

Key Responsibilities

• Set up and install PCs and monitors for end users.
• Perform PC swaps for users, including imaging, setup, data transfer, and desk setup.
• Troubleshoot hardware and software issues for computers and other office technology, providing technical support and guidance to users both in person and remotely.
• Collaborate with other support groups to restore service and identify problems.
• Set up and support various Video Conference and Internet Collaboration meetings.
• Document, track, and monitor issues to ensure timely resolution.
• Utilize and maintain ticketing and task management tools.
• Aid the Helpdesk team with companywide internal employee support.

Qualifications

• 2 years of experience working with PC hardware and software
• Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
• Capable of basic troubleshooting of general applications.
• Familiarity with Video Conferencing and Collaboration Systems is advantageous.
• Strong verbal communication and customer service abilities.
• Able to maintain regular attendance and timeliness.
• Able to adhere to established guidelines, stay organized and complete tasks efficiently.
• Self-driven, able to multitask, manage time effectively, and work well within a team or independently.
• Able to lift and carry up to 40 pounds (e.g., computer, monitor, miscellaneous equipment).
• Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office.