IT Support Technician

About the role

We are seeking an IT Support Analyst to provide technical assistance and support for a client migrating from Windows 10 to 11 and from Active Directory to JumpCloud. This role involves a mix of account administration in both Active Directory and Google environments.

Responsibilities

• Create and decommission user accounts in Active Directory and Google Workspace.
• Respond to, resolve, or escalate IT-related issues via ticket system, chat, phone, or walk-up, covering desktop, laptop, printer, VPN, telecom, and proprietary applications.
• Escalate issues and coordinate referrals to appropriate personnel; notify stakeholders of status updates and ticket closure.
• Install or reconfigure desktop hardware, peripherals, software, operating systems, network components, and telecommunications equipment.
• Process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
• Order, receive, configure, and deploy new desktop and laptop computers to end users.
• Decommission hardware after offboarding and assist in researching accessories and supplies.
• Manage and track company assets using multiple tools.

Requirements

• 2-3+ years of Tier 1 helpdesk and desktop support experience.
• Experience with ticketing systems (ServiceNow preferred).
• Strong Active Directory experience; JumpCloud experience is a plus.
• Proficiency in ADs, G-Suite, MS Office, Slack, Zoom, VPN, asset management, and VoIP.
• Ability to configure and deploy computers.
• Strong technical aptitude and ability to quickly learn workflow capabilities and constraints.

Pay

$22.00 - $25.00 per hour.

Benefits

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
• Life insurance (voluntary life and AD&D for employee and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation, or sick leave).

Schedule

This is a contract position with an anticipated close date of August 6, 2026.

Location

Fully onsite in Portland, OR (Northeast Portland).