IT Support Technician
Morgan 6 “M6” is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA-certified HUBZone company headquartered in Charleston, SC. We deliver expert talent with high-demand, low-density skill sets to support critical U.S. Government missions in areas such as special operations, intelligence, cybersecurity, agile development, and IT support. Most importantly, we are — and we support — Warriors First.
About the role
The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support. This position involves managing the receipt, dispersal, storage, disposal, repair, and configuration of IT equipment, both hardware and software.
Responsibilities
- Provide Tier 1 support by addressing requests for service and providing telephone assistance to resolve reported problems
- Track and manage service requests in the ticket management system, ensuring timely completion of service
- Offer Tier 2 support, including on-site visits to resolve more complex issues that cannot be resolved over the phone
- Utilize remote assistance to connect to client workstations, facilitating efficient service delivery
- Interface directly with clients daily, ensuring performance objectives and deliverables are met
- Participate in discussion forums and track the Web Help Desk (WHD) software and summary reports
Requirements
- CompTIA Security+ certification (required)
- 2–3 years of experience in technical support, IT device repair, IT security/vulnerability remediation, and developing knowledge-based articles
- Technical School Certificate or equivalent experience required; Bachelor’s degree preferred
- U.S. citizenship (required)
- Ability to pass a DoD background security investigation
- Ability to carry, push, lift, or lower computer equipment weighing up to 50 pounds
Skills
- Ability to handle pressure and deadlines in a calm and composed manner
- Proficient in English with strong client-facing and effective communication skills
- Excellent troubleshooting abilities and capacity to multitask effectively
- Positive customer service orientation and a dedication to problem resolution
Benefits
- Health insurance (medical, dental, vision)
- Voluntary short and long-term disability
- Voluntary additional life insurance
- Sect. 125 dependent care
- Health Savings Account (HSA)
- 401(k) retirement plan with company match
- Paid time off (PTO)
- Professional development opportunities
Pay
Compensation varies based on factors such as location, experience, and skill set. For positions based in California, Colorado, D.C., Maryland, New York, or Washington, the salary range is $43,000 – $50,000 (if annualized).