IT Support Technician

IT Support

• Respond to incoming IT support requests via phone, email, chat, and ticketing system.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Document incidents and solutions clearly and accurately.
• Provide on-site support to end users at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to the other Western Canada site and other offices as needed.
• Reinforce SLA expectations and manage user relationships with professionalism.
• Apply existing documentation and standard procedures to prevent recurring issues.
• Support equipment setups, moves, and replacements.
• Maintain hardware/software inventory records.
• Flag hardware needs and aging equipment for replacement.

Project Participation

• Assist in the rollout of new hardware, software, and support tools.
• Provide on-site support during project-related implementations or transitions.
• Cookordinate with other IT team members to ensure seamless deployment of activities.
• Provide feedback on support processes and suggest improvements.
• Stay informed of IT support trends and participate in team knowledge-sharing initiatives.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a college diploma.
• Minimum of 4 years of relevant hands-on IT support experience.
• Certifications in CompTIA A+, and ITIL are a strong asset.
• Excellent written and oral communication skills in English are required.
• Solid practical technical knowledge of network and PC operating systems, current network protocols, and standards.
• Hands-on experience in hardware troubleshooting and extensive application support experience.
• Foundational understanding of programming languages, including scripting with tools like PowerShell.
• Familiarity with data protection regulations and relevant legal requirements.
• Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Customer-focused mindset and commitment to delivering high-quality service.
• Outstanding interpersonal skills focused on building relationships, active listening, and effective questioning.
• Ability to research a wide range of IT issues as needed and strong documentation skills.
• Quick absorption and retention of information, with the ability to present ideas in user-friendly language.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
• Strong organizational skills, problem-solving capabilities