IT Support Technician

Primary Duties

• Works with vendors and supervisors and may order hardware including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment for employees in a geographical region or corporate locations.
• Identifies requirements for computer images and configurations to maximize productivity and reliability. May assist in the design, testing, and implementation of standard images.
• Provides project management on software/hardware upgrades and enhancements. Logs, troubleshoots, updates and follows through on incidents and requests, including incidents that are escalated, until final resolution is reached.
• May establish and or maintain wireless communications for field users including WMR, Handheld devices and Modems.
• Uses Software management tools to update and deliver software applications to field computers. Maintains security and encryption software.
• Participates on teams with other divisions or Shared Services to evaluate, deploy and support enterprise solutions.
• Acts as a liaison with end users to keep them advised regarding upcoming technology changes and strategies.
• Collaborates with other IT teams to maintain an inventory of company IT assets.
• Maintains telecom equipment including, phone systems and patch panel facilities in field offices and corporate offices.
• Aids in the implementation, testing, and configuration of corporate hardware and software computer systems.
• Evaluates, analyzes and resolves problems associated with maintaining high availability levels of hardware, laptops, tablets and, computer software to maintain enterprise standards.
• Coordinates with vendors or contractors to assure proper implementation of hardware, related systems and, infrastructure.
• Keeps abreast of technology changes and makes recommendations on technical changes, training and, adoption rates to improve operating efficiencies.
• Provides training to field and corporate offices on desktops, laptops, Tablets, and basic software functionality.

Education/Experience Level

• MINIMUM REQUIREMENTS & SKILLS: Bachelor's degree in IT and two years related experience; or A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and four years related experience. Valid driver's license.
• Communication Skills: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or information on technical concepts to individuals with experience or knowledge of the technical area.
• Number Skills: Requires the ability to perform analyses involving ratios, percentages and comparisons.
• Computer Skills: Requires knowledge of various software applications to create documents, reports and/or graphics.

Physical Demands

• Ability to lift and carry 60 pounds from the ground to 34 inches.
• Ability to lift 20 pounds from the ground to 72 inches.
• Ability to lift 25 pounds from the ground to 57 inches.
• Ability to ascend/descend 3 rungs on a ladder.
• Ability to bend, stoop, squat, kneel, and/or crouch.

Work Conditions

• Works in an indoor environment.
• Travel is required.
• Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting objects up to 100 pounds (e.g. moving telephone and workstation equipment).

Atmos Energy Corporation is an Equal Opportunity Employer.