IT Support Technician

Duties/Responsibilities

• Troubleshoot and resolve issues related to all IT resources including workstations, laptops, printers, cloud applications, and business applications.
• Document issues, resolutions, and procedures to improve team efficiency.
• Collaborate with the IT Manager to prioritize and manage support requests.
• Escalate complex infrastructure issues to Systems Administration while maintaining communication with affected users.
• Provide onsite support across both office and manufacturing environments as needed.
• Aid in IT projects including system upgrades, business application support, and infrastructure improvements.

Qualifications

• 2 - 3 years of experience supporting users in a business environment.
• Excellent time-management skills.
• Concise verbal and written communication skills.
• Working knowledge of Microsoft endpoints, Microsoft 365, basic networking, printers, and common business applications.
• Excellent troubleshooting and problem-solving skills.
• Strong service mindset.
• Ability to work independently and as a team.
• Experience with networking, ERP systems, scripting, and automation are all a plus.

Schedule & Travel

Monday through Friday, day shift (8 hours)

On-call rotation for after-hours support

This position is based at our beautiful new headquarters and includes regular travel between local manufacturing facilities to provide onsite support

Most travel consists of day trips or short local visits

Occasionally longer trips may be required depending on business needs

Onsite role (remote work not available)

Perks & Environment

• We offer a tobacco-free, drug-free, safe working environment, an excellent wage and benefit package and advancement opportunities.
• Benefits offered include:
• Paid Time Off effective immediately
• Paid holidays effective immediately
• 401k company match effective immediately
• Medical, dental & vision benefits
• Company paid life insurance, short term disability & long-term disability
• Onsite fitness facilities
• Discretionary profit-sharing bonus program

Application Options

Qualified candidates may submit a current resume, including wage requirement or salary history, through Indeed or may visit www.gregorycorp.com/careers to fill out an online application for consideration of employment.

*An application will be required prior to attending an interview.

Screening Requirements

Candidates will be subject to a background check and post-offer physical examination, drug screening and breath alcohol test.