IT Support Technician
Woerner Agribusiness · Foley, AL · 2 mo ago
On-siteInformation TechnologyFull-time
About the role
Woerner Agribusiness is seeking a motivated and technically skilled IT Support Technician to join our team.
Responsibilities
- Provide first-level technical support for employees in person, over the phone, and remotely.
- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, tablets, mobile devices, and other technology.
- Set up workstations, user accounts, email, and software for new employees.
- Troubleshoot hardware, software, networking, internet, and connectivity issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Aid users with Microsoft Business Central and other business applications.
- Perform routine software installations, system updates, patches, and preventative maintenance.
- Manage IT equipment inventory and maintain accurate documentation.
- Cook up repairs and warranty service with outside vendors when necessary.
- Assist with cybersecurity initiatives, including antivirus management, password security, and user awareness.
- Document support requests and maintain technical procedures.
- Travel periodically to company locations to provide on-site support.
- Perform other IT-related duties as assigned.
Requirements
- 1–3 years of IT support experience, technical support, or a related field or an associate degree, technical certification, or equivalent hands-on experience.
- Working knowledge of Windows operating systems and Microsoft 365.
- Basic understanding of networking, computer hardware, and troubleshooting.
- Strong problem-solving and customer service skills.
- Excellent communication and organizational abilities.
- Ability to learn new technologies quickly and work independently.
Benefits
- Competitive compensation and generous benefits package offered including Health, Dental and Vision Insurance Plans;
- Disability Insurance plans;
- Paid Time Off/Paid Holidays;
- 401K with company match;
- Company paid life insurance.
Schedule
- Day Shift - Monday to Friday