IT Support Specialist (Part-Time)

About the role

We are looking for a highly motivated, proactive IT Support Specialist (Part-Time) to join our IT team. In this role, you will serve as the primary on-site resource ensuring our team has the hardware, software, and systems access needed to stay productive and connected. This role is 100% on-site at our New York office.

Responsibilities

• First-Responder Support: Serve as the first line of technical support for our team, promptly triaging, diagnosing, and resolving IT inquiries ranging from network connectivity and system permissions to software configurations and peripheral setups.
• Hardware Lifecycle & Provisioning: Oversee employee hardware provisioning from unboxing to offboarding (primarily macOS with some Windows workstations). Deploy machines, maintain device inventory, and manage endpoints using modern Mobile Device Management (MDM) tools.
• SaaS & Identity Administration: Provision and audit user accounts, access levels, and licenses across core cloud platforms, including Google Workspace, Microsoft 365, Slack, and Jira.
• Security & Device Compliance: Support baseline security standards by managing multi-factor authentication (MFA), enforcing device encryption policies, and assisting with endpoint compliance monitoring.
• AV & Meeting Room Infrastructure: Maintain and optimize on-site meeting room technology, ensuring seamless hybrid video conferencing experiences across Zoom, Google Meet, and Microsoft Teams.
• Documentation & Knowledge Sharing: Write clear, user-facing troubleshooting guides, maintain internal IT documentation, and help identify repetitive workflows that can be streamlined or automated.

Requirements

• Degree, certification, or equivalent practical training in Information Technology, Computer Science, Systems Administration, or a related field.
• Hands-on troubleshooting experience with macOS environments (preferred) as well as Windows operating systems.
• Customer-first mindset, communicating technical concepts clearly and patiently to colleagues across all departments and technical skill levels.
• Organized self-starter who can manage competing priorities, track support tickets effectively, and follow tasks through to resolution.
• Curious, solution-oriented approach with an eagerness to learn new enterprise tools, MDM systems, and IT workflows on the job.
• Based in the local metropolitan area and able to commit to a consistent part-time on-site schedule during standard US business hours.

About the company

quantilope automates consumer research with AI-driven solutions to support data-driven decision making. Founded in 2014, we're recognized for our innovation and rapid growth. quantilope provides insights in brand awareness, market segmentation, advertising testing, product concepts, pricing analysis, and more for 300+ brands.

As a consumer research technology company, we know the importance of diversity not only in our data but also across our team. At quantilope, we celebrate and welcome all people regardless of their gender identity, age, sexual orientation, race, religion, or ethnicity. We strongly believe that best ideas come from sharing and collaborating across diverse perspectives and experiences.