IT Support Specialist II - Dayton, OH

About the role

CFD Research delivers innovative technology solutions across Aerospace & Defense, Biomedical & Life Sciences, Intelligence & Sensing, and Energy & Materials. Founded in 1987, the company is headquartered in Huntsville, Alabama with additional facilities in Dayton, Ohio; Hollywood, Alabama; and Fort Walton Beach, Florida. CFD Research is an ISO 9001:AS9100D registered, CMMI Level II appraised, 100% employee-owned (ESOP) company recognized in the Inc. 5000 for four of the last five years. This position is 100% onsite in the Dayton/Beavercreek, OH office.

Responsibilities

• Provide courteous and professional support to users and internal stakeholders
• Coordinate setting up of computing resources and installation of required software
• Mentor other members of the team as needed
• Deliver efficient, timely, and effective response to internal user requests for support and troubleshooting while adhering to internal operating procedures
• Maintain smooth operation of multi-user, multi-platform computer systems for desktop and server environments
• Monitor and manage system resources (e.g., CPU usage, disk usage, and response times)

Requirements

• Must be a U.S. Citizen
• Must be able to obtain and maintain a security clearance
• Bachelor's degree with 5 years of experience in PC Support and/or Help Desk environment, or 7 years of experience in lieu of a degree
• Knowledge of Windows operating systems, Hyper-V, Microsoft 365 Suite, Windows Domain architecture, Information Technology, Firewalls, and effective knowledge of both wired and wireless Local Area Network technologies
• Linux Administration: Basic knowledge of SSH and remote server administration; experience with common Linux commands; ability to perform routine administration, monitoring, patching, user management, and basic troubleshooting

Qualifications

• Experience in implementation and maintenance of CMMC guidelines strongly preferred
• Experience with basic support of Linux in a production environment a plus
• Experience in a small business environment a plus

Benefits

• Competitive salaries with employer matching 401(k) and Employee Stock Ownership Plan (ESOP)
• Highly competitive insurance package including medical, vision, and dental insurance (full-time permanent employee-owners)
• Company paid leave, compensation time, parental leave
• Long-term and short-term disability, accidental death and dismemberment, and life insurance
• Part-time and temporary employee-owners may receive partial or reduced benefits and leave time based on employment status level
• Performance appraisals twice a year; annual pay increases based on corporate goals, personal development, performance, and outstanding achievements
• Group and individual bonuses awarded for exceptional performance