IT Support Specialist II

Responsibilities

• Demonstrate a proactive, motivated attitude with a strong passion for IT and customer service
• Administer, install, and troubleshoot Microsoft 365 environments
• Resolve escalated software issues related to Windows 11 and associated applications
• Assign, manage, and troubleshoot remote access solutions both remotely and onsite
• Diagnose and resolve software issues in both remote and onsite support settings
• Maintain fast response times to ensure maximum uptime for users and critical systems
• Configure, deploy, repair, and provide troubleshooting support for hardware and software based on documented procedures or management direction, including: Desktop, laptop, and tablet computers (Windows and macOS), mobile devices, Outlook, Teams, Zoom, OneDrive, and SharePoint
• Create Active Directory and Microsoft 365 administrative tasks, including password resets, user profile creation/updates, and group membership changes
• Provide high-quality support for approved software and hardware by approaching technology from the end-user’s perspective and delivering excellent customer service
• Escalate unresolved or unfamiliar issues to the appropriate internal teams or external support providers
• Effectively utilize and troubleshoot all Microsoft Office 365 applications
• Support and troubleshoot remote meeting and collaboration tools
• Collaborate effectively with all levels of the organization to achieve goals and complete assigned tasks
• Adhere to set directions and guidelines from team leader to support collaboration across teams to complete projects
• Perform additional responsibilities as assigned by the Team Lead, Manager, or Director

Requirements

• Minimum 3 years of IT experience supporting a company size of 500+ employees
• Microsoft or CompTIA certificates in relevant technologies
• Willingness to learn new processes and technologies
• Ability to work in a fast-paced environment
• Understanding of the importance of confidentiality
• Attention to detail
• Strong interpersonal and communication skills and the ability to interact effectively with all levels in the organization
• Experience with the following software and hardware: Active Directory, Exchange 365, Office 365, WAN/LAN topology, Antivirus, various wireless services & equipment support
• Previous experience with ticketing systems
• Knowledge of all Microsoft Windows and Mac OS & Office technologies (MacOS, Windows 10 & Office 365)
• Ability to communicate in a manner that is timely, respectful, and open to other ideas
• Willingness to adjust thinking and behaviour

Physical And/or Additional Requirements

• Must be able to work flexible hours outside of normal business hours
• Part of on call rotation
• Must be able to sit or stand for extended periods
• Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces
• Able to routinely lift 20-30 lbs. and occasionally lift and move 40 lbs (unassisted)

Pay

The annual U.S. base salary range for this full-time position is $58,240.00–$80,600.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity.

Benefits

For more information regarding Virgin Galactic benefits, please visit https://vgcareers.virgingalactic.com/global/en/benefits.