IT Support Specialist II

About The Role This position supports both local and field users, including those at our General Offices as well as sales and construction offices. This position requires the deployment, replacement, repair and troubleshooting of windows desktops, notebooks, Microsoft Surface devices and other mobile devices such as cell phones, tablets, and Apple iPads. The position also involves the deployment and troubleshooting of printers, copiers, plotters, scanners, phones, webcams, wireless music streaming devices, home automation equipment, multi-media equipment, large displays, wireless hotspots, mobile devices, video conferencing equipment, and other networking equipment as needed. What You'll Do Monitor incoming service request and ensure requests are logged properly and promptly. All incoming calls for requests are also to be logged and assigned using Fresh ServiceProvide corporate, sales and construction users with technical support on-site, at the Houston General office, Dallas Main Office and other field locations over the phone, via email, or by utilization of remote assistance toolsProvide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Servicedesk and Infrastructure group, with the objective of prompt service recoveryProvide technical support for Windows devicesProvide technical support for Teams phones and provide users with basic operationSet up Laptops for deployment by use of System Center Configuration Manager (SCCM) and other company approved configuration checklistsPerform laptop repairs, correct printing and scanning issues, and address network outages with critical deadlinesProvide technical support for in-house applications and services as well as other industry leading software such as MS Office applications including Word, Excel, PowerPointInstallation and support of Autodesk products such as AutoCAD, AutoCAD LT, 3DS Max, Civil 3D, Design Review, and DWG TrueView Requirements What We're Looking For High School Diploma or equivalent required; Associates Degree in IT-related field preferredRequires at least 5 years of relevant support role experienceUnderstanding of IT Service Desk practices with strong emphasis on customer serviceFamiliarity with Microsoft Azure AD Joined and Hybrid JoinedBasic knowledge and familiarity with Microsoft Endpoint Manager Admin Center and Azure Active Directory Admin Center and Secure GroupExperience working with Active Directory managing user accounts and access Benefits Why You Will Love Working Here Competitive compensation and benefits package:Medical, dental, vision coverageFinancial PlanningTime Off & Life BalanceFamily & LifestyleOpportunities for growth and developmentCulture that is collaborative, inclusive, fast-paced, people-firstStable company with strong reputation in the market Why Join Perry Homes? At Perry Homes, we're committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We're committed to creating an inclusive workplace where people can do their best work. Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match*** Perry Homes is an Equal Opportunity Employer Disclaimer: Recruitment Fraud - Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact hrinfo@perryhomes.com.