IT Support Specialist II
About the role
The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor’s sites and is responsible for:
- Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
- Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
- Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
- Ability to support (L3) for Server and Virtualization environment.
Responsibilities
Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training. Ensure operational activities aligns with global IT standards and security policies.
Qualifications and Requirements
- Technical education in computer science or equivalent experience/studies.
- Bachelor’s degree in computer science is advantageous.
- Any Windows/Cisco certifications are a plus.
- ITIL Foundations desirable.
- Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas.
- Ability to multitask and handle high volumes in a fast-paced and demanding environment.
- Strong interpersonal and communication skills.
- Strong Troubleshooting skills.
- Fluency in English communication (spoken, written); other languages will be considered an advantage.
- Project experience is advantageous.
- Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems.
- Knowledge of server virtualization.
- Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC).
- Good knowledge of TCP/IP and basic Networking.
Our Expectations
We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win. We are winning when our people are engaged and developing as part of a high-performing Amcor team. Our customers grow and prosper from Amcor's quality, service, and innovation. Our investors benefit from Amcor's consistent growth and superior returns. The environment is better off because of Amcor's leadership and products.
Equal Opportunity Employer
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Compensation
The starting salary for this position is expected to be between $64,700 to $80,900; however, base pay offered may vary within the full salary range $64,700 to $97,100 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location.
Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes: Medical, dental and vision plans, Flexible time off, starting at 80 hours paid time per year for full-time salaried employees, Company-paid holidays starting at 8 days per year and may vary by location, Wellbeing program & Employee Assistance Program, Health Savings Account/Flexible Spending Account, Life insurance, AD&D, short-term & long-term disability, and voluntary benefits, Paid Parental Leave, Retirement Savings Plan with company match, Tuition Reimbursement (dependent upon approval), Discretionary annual bonus program (initial eligibility dependent upon hire date).