IT Support Specialist II

Summary The IT Support Specialist II supports the delivery, maintenance, and continuous improvement of both manufacturing IT systems and corporate IT services within a high-volume production environment. This role is responsible for ensuring system stability, supporting end-user technical needs, and managing IT assets and vendor relationships to maintain operational efficiency. The position works across plant systems including MES (Manufacturing Execution System), MCS (Material Control System), RMS (Recipe Management System), EMS (Equipment Management System), FDC (Fault Detection and Classification), and QMS (Quality Management System), while also supporting corporate IT functions such as Help Desk operations, user support, and IT asset lifecycle management. Responsibilities Support delivery and implementation of manufacturing IT systems, including participation in project planning, requirement gathering, and executionAssist in defining system requirements and coordinating with internal teams and headquarters for system enhancements and implementationsMonitor and maintain manufacturing IT systems to ensure stability, performance, and alignment with business operationsSupport troubleshooting and resolution of system and user issues, including PCs, laptops, network connectivity, and enterprise systems such as Microsoft 365Participate in incident management activities, including issue tracking, root cause analysis, and resolution supportSupport system change management activities, including documentation and coordination of system updatesOversee Help Desk operations, including intake and prioritization of user support requestsCoordinate and provide guidance to outsourced IT support resources, including task assignment and quality review of completed workDevelop and maintain technical documentation, user guides, and FAQs to improve support efficiencySupport IT budget tracking, including CAPEX and OPEX planning and monitoringManage IT procurement activities, including hardware, software, and license managementCoordinate vendor relationships, including contract administration, renewals, and cost negotiationsSupport cost optimization efforts by analyzing system and license utilizationManage IT asset lifecycle activities, including inventory tracking, audits, hardware refresh, and secure disposalEnsure IT systems and services align with company policies, standards, and governance requirementsSupport service level agreement (SLA) tracking and ensure adherence to performance expectationsCollaborate with cross-functional teams including production, engineering, and administrative departmentsCommunicate with global stakeholders, including headquarters teams in Korea, to support system coordination and issue resolutionMaintain documentation related to system configurations, processes, and changesMaintain confidentiality of company, production, and business system informationMaintain regular and reliable on-site attendanceMaintain cleanliness at work-site in accordance with 5S3R Standards (Sort, Set in Order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container)Perform other duties as assigned Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field required, or equivalent relevant experience Experience Minimum 3 years of experience in IT systems, IT support, or infrastructure management requiredExperience supporting system implementation, maintenance, or troubleshooting activities requiredExperience with Help Desk operations, end-user support, or IT service management requiredExperience supporting manufacturing IT systems (MES, MCS, RMS, EMS, FDC, QMS) preferredExperience coordinating vendors or outsourced IT support resources preferredExperience supporting IT procurement, license management, or asset lifecycle activities preferredExperience working in a manufacturing or industrial environment preferredDemonstrated reliable work history and consistent attendance in prior employment Sponsorship This position is not eligible for employment-based visa sponsorship, now or in the future. Candidates must possess current, unrestricted authorization to work in the United States. Skills Strong troubleshooting skills across both system-level and end-user IT environmentsProficiency in Windows OS, hardware, networking fundamentals, and enterprise collaboration tools such as Microsoft 365Working understanding of manufacturing IT systems and system integration conceptsStrong analytical and problem-solving skillsAbility to coordinate tasks, vendors, and support activities effectivelyAbility to prioritize and manage multiple competing requests in a fast-paced environmentEffective communication and collaboration skills across technical and non-technical teamsProficiency in Microsoft Office Suite (Excel, PowerPoint, Word)Bilingual proficiency in Korean and English preferred to support coordination with headquarters teams in Korea, vendors, and technical documentation review Physical Requirements Ability to sit or remain stationary for extended periods while working at a computerAbility to use hands and fingers to operate a computer, keyboard, and IT equipmentAbility to occasionally stand, walk, and move between office and production areasAbility to occasionally lift, carry, and move IT equipment such as laptops, monitors, and peripheralsAbility to perform basic physical activities such as bending, reaching, and accessing equipmentMust be able to properly utilize required personal protective equipment (PPE) when entering designated production or operational areas Work Environment Office and manufacturing plant environment with regular interaction on the production floorFrequent use of computer systems, enterprise platforms, and manufacturing IT systemsRegular interaction with internal users, external vendors, and global teamsOccasional exposure to operational areas requiring adherence to safety protocols and PPE requirementsFast-paced environment requiring responsiveness to both user support and production system needsMay require flexibility in working hours to support production operations, system issues, and coordination with headquarters across time zones HLBMA LLC is an Equal Employment Opportunity (EEO) employer that values the diversity of its workforce.