IT Support Specialist II
About the role
The IT Support Specialist II is responsible for providing high-level technical support, systems administration, infrastructure maintenance, and project coordination across a multi-site orthopedic medical practice in Texas. This role serves as an escalation point for complex technical issues while ensuring reliable performance of clinical and business systems that support patient care.
Responsibilities
The IT Support Specialist II will provide advanced technical support, systems and infrastructure administration, healthcare technology support, and team support. Specific responsibilities include:
- Providing Tier 1 - Tier 2 support for escalated hardware, software, network, and systems issues
- Troubleshooting desktops, laptops, printers, scanners, mobile devices, VoIP phones, and peripheral equipment
- Resolving user issues related to Microsoft 365, remote access tools, and specialty healthcare applications
- Administering Active Directory, Entra ID / Azure AD, user accounts, permissions, group policies, and MFA solutions
- Supporting Windows server environments, virtualization platforms, storage systems, and endpoint management tools
- Assisting with LAN/WAN connectivity, wireless systems, VLANs, firewalls, and network troubleshooting
- Monitoring system health, performance, uptime, and capacity
- Supporting EMR/EHR systems, PACS, digital imaging platforms, dictation software, SSO tools, and other clinical technologies
- Coordinating with clinical leadership and vendors to minimize downtime impacting patient care
- Leading or assisting with workstation refreshes, office expansions, software rollouts, hardware replacements, and infrastructure upgrades
- Developing technical documentation, standard operating procedures, and knowledge base articles
- Training employees in supported systems, security best practices, and new technology deployments
Requirements
- Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
- Relevant certifications required: CompTIA Network+, Security+/A+
- Minimum 5+ years progressive IT support/systems administration experience
- Must have a valid Driver’s License and reliable transportation
- Experience supporting multi-site organizations preferred
- Experience in healthcare, medical practice, or HIPAA-regulated environments strongly preferred
Skills
- Strong knowledge of Windows operating systems, Microsoft 365/Exchange/Entra ID, Active Directory, and networking fundamentals
- Excellent troubleshooting and root-cause analysis skills
- Strong communication skills with technical and non-technical users
- High level of customer service professionalism
- Ability to prioritize multiple issues in a fast-paced clinical setting
- Strong project coordination and organizational skills
- Ability to work independently with minimal supervision
- Critical thinking and problem-solving skills
- Ability to articulate explanations and solutions in plain language to non-technical individuals
- Calm, solutions-focused mindset under pressure
Qualifications
The ideal candidate will have a strong knowledge of healthcare technology, including EMR/EHR systems, PACS, and digital imaging platforms.
Physical Requirements
The IT Support Specialist II must have good visual acuity, hand-finger dexterity, ability to speak and hear, and be able to lift and carry in excess of 25 pounds. The role also requires prolonged periods sitting at a desk and working on a computer, as well as the ability to travel between clinic and office locations as needed.