IT Support Specialist II - 073QE

About the role

Quartus Engineering Incorporated (www.quartus.com) is a leading provider of engineering services and integrated hardware solutions for a wide range of clients and industries. We employ advanced computer-aided engineering tools in the areas of optics, structural, thermal, and coupled analyses. We couple our engineering analysis capabilities with design, prototype, integration and test capabilities to create solutions for our clients that are of extraordinary value.

Essential Job Functions

• Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals.
• Diagnoses, research, and resolves routine hardware and software issues. Gathers appropriate information to escalate to higher-level technicians, administrators, and /or vendors when needed.
• Set up users workstations and peripherals.
• Provide technical support to users in-person and remote (May require some travel to Virginia office)
• Install, configure and maintain computer systems including Windows, Mac and Linux operating systems
• Manage user accounts in Active Directory and Azure environment
• Manage user accounts in multiple cloud-based services
• Aid in backup and restoration of corporate data
• Aid in writing documentation for computer systems procedures
• Aid in the development and recommendation of network administration and operational procedures
• Aid in configuring and maintaining servers (physical and virtual) and software
• Other assigned IT related projects

Location

Position is based in San Diego with a hybrid schedule.*
*The hybrid work arrangement is subject to change based on business needs including but not limited to training, performance, or other operational requirements. Any physical location change may impact future employment.

What are we looking for?

• BS degree in Information Technology, Computer Science or related field required
• CompTIA A+ Certification or equivalent required
• 2+ years hands-on experience working in LAN/WAN environments
• 2+ years of desktop and/or helpdesk support experience
• 2+ years experience administering and troubleshooting Active Directory/Group Policy
• Experience administering Microsoft 365 products
• Technical knowledge or direct experience with VMware suite of software products. Additional knowledge or experience with any other Hypervisors or VDI products is desirable.
• Possess strong technical knowledge and troubleshooting of computer servers, SAN/NAS, workstations, printers, routers, firewalls, and switches
• Technical knowledge or direct experience with Veeam or similar backup solutions.
• Must be able to communicate effectively -- in written and verbal format
• Must be able to take direction for job functions
• Must be a US Person (US Citizen or US Permanent Resident)
• Ability to lift or push up to 50 pounds

Preferred Qualifications

• Microsoft and Cisco Certification
• Technical knowledge or direct experience with Linux systems is desirable
• Technical knowledge or direct experience with Cisco, SonicWALL Firewalls, Routers, Switches and Wireless Solutions including a solid understanding of the concepts of VPN’s is desirable.

Compensation and Benefits

IT Support Specialist/Help Desk Technician II pay range: $29.00 - $49.00/hour*

*This range represents base pay. In addition, you may be eligible for additional benefits and compensation.