IT Support Specialist

About the role

In the role of IT Support Specialist, we'll count on you to:

• Apply technology to address business needs and constraints
• Aid staff in achieving efficient and effective use of computing technology and maximizing utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Request hardware and software through the requisition system as directed by their supervisor
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Provide desk-side training upon request for enterprise applications
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team

Responsibilities

Preferred Qualifications:

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIST

Required Qualifications:

• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 1 year of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 11/M365
• Knowledge of A&E Industry

Requirements

Schedule & Presence:

• This on-site role supports 24/7 operations through real-time collaboration
• Standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday
• This position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity

Benefits

We are an Affirmative Action and Equal Opportunity Employer.

Pay

N/A

Schedule

Full-time